Terms of Service

1. About Granted

Granted is an AI-powered planning assistance service for Ireland that helps users understand planning requirements, interpret planning documents, monitor planning applications, and prepare for the planning process.

These Terms of Service (“Terms”) govern your use of Granted. By creating an account or using the service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Information only — not professional advice

Granted uses artificial intelligence to provide general planning information and guidance. The service:

• Does not constitute professional planning, legal, architectural, or engineering advice.
• Cannot guarantee that AI-generated guidance is accurate, complete, current, or applicable to your specific circumstances.
• Does not create a professional-client relationship of any kind between you and Granted.
• Should not be used as the sole basis for submitting a planning application or making any decision with legal, financial, or regulatory consequences.

Planning law and local development plans change regularly. You are responsible for verifying all information with the relevant local authority and with a suitably qualified planning professional.

3. Limitation of liability

3.1 No warranties. Granted is provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free from harmful components.

3.2 Exclusion of liability for planning decisions. To the maximum extent permitted by Irish and EU law, Granted and its operators, directors, employees, and agents shall not be liable for any loss, damage, cost, or expense — whether direct, indirect, incidental, special, consequential, or exemplary — arising from or in connection with:

• Any planning decision, application outcome, or enforcement action arising from reliance on information or guidance provided by the service;
• Errors, omissions, or inaccuracies in AI-generated content;
• Delays, rejections, conditions, or refusals of planning permission;
• Any financial loss, loss of property value, or loss of development opportunity;
• Reliance on the service without obtaining independent professional advice.

3.3 Cap on liability. Where liability cannot be fully excluded under applicable law, our total aggregate liability to you for any and all claims arising from or relating to the service shall not exceed the total fees you have paid to Granted in the twelve months immediately preceding the claim.

3.4 Consumer rights. Nothing in these Terms limits or excludes any rights you have under Irish or EU consumer protection law that cannot lawfully be limited, including rights under the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980, to the extent applicable.

3.5 Your responsibility. You accept full responsibility for any decisions you make based on information provided by Granted. We strongly recommend engaging a registered planning consultant, architect, or solicitor before submitting any planning application.

4. Acceptable use

You agree not to use Granted to:

• Provide false, misleading, or fraudulent information.
• Attempt to reverse-engineer, scrape, or systematically extract data from the service.
• Submit queries or documents that infringe the intellectual property rights of third parties.
• Use the service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to circumvent rate limits, security measures, or access controls.
• Resell, sublicense, or otherwise commercially exploit outputs from the service without our prior written consent.

5. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at hello@granted.ie if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for abusive or unlawful purposes.

6. Intellectual property

The Granted platform, brand, software, and AI-generated outputs are owned by or licensed to Granted. You are granted a limited, non-exclusive, non-transferable licence to use the service for its intended purpose.

You retain ownership of any content (documents, queries) you submit to the service. By submitting content you grant us a limited licence to process it solely for the purpose of providing the service to you.

7. Termination

You may stop using Granted at any time. To delete your account and request erasure of your data, email hello@granted.ie.

We may suspend or terminate your access without notice if you breach these Terms or if we are required to do so by law. Sections 3 (Limitation of Liability), 6 (Intellectual Property), and 8 (Governing Law) survive termination.

8. Governing law

These Terms are governed by and construed in accordance with the laws of Ireland. Any dispute arising out of or relating to these Terms or your use of Granted shall be subject to the exclusive jurisdiction of the courts of Ireland.

If you are a consumer resident in another EU member state, you may also have recourse to the dispute resolution bodies in your country of residence under applicable EU consumer law.

9. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Your continued use of Granted after that date constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms? Email us at hello@granted.ie.